Terms & Conditions

By completing checkout and checking the box, you (“Client”) agree to these Terms and Conditions with Dog Dog Poop (“Company,” “we,” “our”).

Effective Date: The date of payment.

1. Services

Professional pet waste removal services at the frequency selected during checkout.
Services include:
- Scooping and removing visible pet waste from the yard.
- Double-bagging waste and placing it in the property’s outdoor trash bin (unless haul-away is separately arranged for an additional fee).
- Optional yard deodorizing (if selected).
- Securing gates and latches as found.
- Cleaning and disinfecting all boots and tools after each visit.
- Boots are always covered with fresh disposable shoe covers.
- For your peace of mind, a picture of the closed gate is taken before leaving your property.

Limitations:

Only pet waste is removed (no trash, hazardous waste, or dead animals).
Extreme yard conditions (tall grass, snow, ice, mud, heavy leaves) may limit results.
Exact arrival times cannot be guaranteed; however:
- We follow a regular route schedule and typically arrive at the same hour or close to it.
- A message is sent 10–15 minutes before arrival.

Provide safe, unobstructed access to the yard on service days.
Gates should be unlocked and free of obstructions.
Pets must be secured indoors or safely restrained (we do not work around aggressive animals).
Snow and hazards should be cleared from access paths.
Notify us of changes such as:
- Dog count.
- Access codes.
- Property conditions.
By agreeing, you confirm you have legal authority to grant Dog Dog Poop permission to enter the yard for services.

Services are scheduled as recurring or one-time visits.
Unsafe weather (lightning, heavy snow/ice, flooding, etc.):
- Service will be rescheduled to the next available day (typically before or after the scheduled day).
- No extra charge for weather reschedules.
Holidays:
- Services are rescheduled to the nearest available day.
Service can be placed on hold when you and your pets are away (with advance notice).
Cancellations must be made at least 24 hours in advance or the visit may be charged.
If access is denied (locked gate, aggressive pet, unsafe condition), the visit may be charged.

Clients waive claims against Dog Dog Poop and its employees except in cases of gross negligence.
Not responsible for damage caused by pet waste or pre-existing yard conditions.
Not liable for illness, injury, or damage related to pets, property, or environment.

Services continue until cancelled by the Client.
Either party may cancel with 24 hours’ notice.
We may deny or terminate service due to:
- Safety issues.
- Financial issues.
- Inappropriate situations.

Payments are non-refundable once services are completed.
If we miss a service due to our error:
- You receive either a credit toward your next service or a refund for that visit.
If access is blocked or unsafe due to Client conditions (locked gate, aggressive pet, obstructions):
- The visit will still be charged and no refund will be issued.
Prepaid services cancelled before the start date:
- Fully refundable.
Prepaid services cancelled after the start date:
- May be refunded on a pro-rated basis for unused visits.

Checkbox copy to use at checkout:
“I agree to Dog Dog Poop’s Terms & Conditions.”

Contact Information
Dog Dog Poop • El Paso & Horizon City, Texas
Phone: (915) 257-4810
Email: help@dogdogpoop.com